You can still protect an older item without your receipt. Proof of purchase (which can include receipts) is, however, highly recommended for items that you insure using Trov Protection. If you have photos that can show the condition of the item at the time of purchasing protection, upload these at the same time. They may be helpful for the claims team to review in the event of a claim. Remember that if your item has pre-existing damage, it is not eligible for protection.
In the event of a claim, our experienced claims team will guide you through the process of providing all the details necessary to review it. Depending on the situation, they may ask you to provide the following information on your item: proof of ownership, proof of damage or loss, or a police report if theft occurred.